Hi Roseanne, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. So you are now back to Windows 7? What exactly is the error that you are getting when you download Adobe Reader and fails?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Can I remotely access your problem computer so that I can directly check and fix the problem while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for writing back with that information and I respect your decision regarding remote access.
First, please try to restart the computer one more time to allow Windows 7 to continue rebuilding itself from the restore operation.
Then test if you are now able to install Adobe Reader and the rest of the programs you want to install.
If you are unable to run any EXE file, thus the installer won't work, please do the following:
A. Run the SFC Scan
If the problem with EXE files continues, please do the following:
B. Import the registry fix
Merge is an action with regards ***** ***** It is appending the registry keys in the REG file to your system registry. When doing this, you will be prompted if you want to merge. Confirm with OK or YES (Affirmative) to proceed.
Please take your time and let me know your results so that I can help you further.
Please uninstall Flash Player from Control Panel. After uninstalling, go to http://get.adobe.com/flashplayer and download the latest version and install.
How is it going? Did my answer help? Please let me know if you need further assistance with this problem so that I can help you fix the problem if it still persists.