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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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When trying to pull up and print out documents, my computer

Customer Question

When trying to pull up and print out documents, my computer says "microsoft word has stopped working." I can pull up and print out PDF files. What do I do. Thank you in advance for your help. By phone is good to:(###) ###-####
Submitted: 3 months ago.
Category: Software
Expert:  ComputerHammer replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you. My name is Jamie.

Do you mind if I send you a proposal to fix your problem remotely?

Might be easier. I'll send the offer if not interested don't accept and we will continue troubleshooting here in chat.

Expert:  ComputerHammer replied 3 months ago.

It sounds like your printer driver needs to be updated.