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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Software
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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I just purchased Adobe Photoshop Elements 14 and can not

Customer Question

I just purchased Adobe Photoshop Elements 14 and can not download it on my Apple.
Submitted: 3 months ago.
Category: Software
Expert:  Jason Fenoglio replied 3 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 3 months ago.

If you require a different language or operating system version of a non–Creative Cloud product you purchased from Adobe, you can exchange your product. For example, if you now run Mac OS instead of Windows, you can swap Creative Suite 6 for Windows for Creative Suite 6 for Mac. Or you can exchange your product for a different language version. Here’s how.

    Expert:  Jason Fenoglio replied 3 months ago.

    Let me know if that does not work for you. Adobe support can exchange your product from Windows to Mac with the process above. Please don't forget to rate my support if you are satisfied with my answer with the stars at the top of the page.