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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I am having trouble getting into my account ihave changed my

Customer Question

I am having trouble getting into my account ihave changed my email on bouth of the and done my password ***** 6 times I need to up date my account also
Submitted: 3 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is it email account or something else?

Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Please reply at the box below. Thank you,

Customer: replied 3 months ago.
I use***@******.*** my old one is***@******.*** I don't use it now I think it is explore 2000 but I have been able to get into my account on it an
Expert:  Viet - Computer Tech replied 3 months ago.

Which account is having issue?

Can you click on Start, then click on Control Panel, then open System (or System and Security -> System), and confirm the windows version there?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
I have had this problem many times before it went from bill me later to paypa
Customer: replied 3 months ago.
sorry i missed som letters in last messageit is under paypalcredit
Expert:  Viet - Computer Tech replied 3 months ago.

Are you having issue with your PayPal account? Or something else?

Customer: replied 3 months ago.
are you still there or is there a problem
Expert:  Viet - Computer Tech replied 3 months ago.

Yes, I'm still here. Did you see my last reply?

Are you having issue with your PayPal account? Or something else?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
I am having problems with getting in to the account and they keep telling me it is the wrong email or password ***** they keep giving me the wrong phone number could it be lock up again it was once before
Customer: replied 3 months ago.
if i can't get if can't pay on my bill because i pay all on lineit is easer for me
Customer: replied 3 months ago.
i am not sure if it paypal or paypal credit at one time it was bill me later until they changed over Thank You
Customer: replied 3 months ago.
i had an account with pay paypal years a go that why they have my old email and i thought i brought it up to date Thank you
Expert:  GeekGal replied 3 months ago.

Hi there Michael. My name is***** you still having a problem with this? If so, please let me know and I will do my best to help you.