Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
This could be so many different issues/reasons. So, we may have to work together to find an answer.
First, i need you to try a different usb port than you used before to connect the device. Then try again.
ARe you seeing Adobe Bridge CC cannot obtain all files from this device?
That is fine. We can continue here until we find a resolution for your issue.
What version of mac are you on? 10.?
Thank you. And your version of Bridge CC? (you did confirm it was the bridge error with adobe earlier?)
Unlock the lock screen on your iphone. then try to import BEFORE you connect your phone.
then try again for me and tell me if results are the same?
Still with you. Please standby. Researching further.
Can you open photoshop and import the photos?
You have the option to go into the user library preferences folder.
Look for com.adobe files. Delete them out (trash plist files) and try again
with your bridge method/way if you dont want to use photoshop method.
What is happening now? Same thing or any difference?
That is fine. Good luck.