Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
What happens when you open it?
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
(also, laptops/desktops have a shelf life, they need maintenance to work as long as you have with yours. They are
not made to last for 5/10 yrs even with keeping up their health)