What is the name of the software and were have you got it from?
Hello,My name is***** and I look forward to assisting you today.
The culprit in your case is that your version of the software is faulted. Please, go to the following website, download the appropriate software, and install it: http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-C7200-All-in-One-Printer-series/3204782/model/3204784
After the software is downloaded, simply open it and install it. Once that is installed, you will be all set and good to go.
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