Hi! My name is ***** ***** I'm happy to help!
What version of Windows is on your computer?
Hello Paula, the previous expert opted out, and left, and I iwll be taking over.
Office Depot is really not the best place to have yoru computer worked on or serviced.
YOur week free trial, i have not heard of.....and in order to vett that out, and inquire about that, you would HAVE to speak with customer service.
I am NOT customer service.....I am the expert, and am only allowed to help with the customer questions.
If you would like to know more about your account, and billing, and free week trials, you will need to call justanswer customer support.
They need to verify WHO you are and your account, so please have that ready when you call.
YOu may want to do that BEFORE we work on your computer issue, as you dont want to THINK its FREE, when its really not.
JustAnswer.com Customer Support Phone Number:(###) ###-####/p>
Payment Hotline:(###) ###-####/p>
I have submitted a report for the JustAnswer Moderator to CONTACT YOU, but that may take some time, as they may be busy (usually within 24 hours)
Best solution is for YOU to call in, using the number i have given you.
Your welcome, please take a moment to RATE my performance.