They are NOT connected with Epson and they have really bad reviews/rating on BBB. In fact, they have a F rating on their website with 10 complaints. I would suggest that you contact your bank to dispute those charges on your account because what you purchased, was not necessary.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
Did you allow them to connect to your computer?
In that case, I would like to connect to your computer to see if they left anything behind.
I tried to accept your remote assistance request but the payment failed. I will try to send you another request.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.