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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I am not sure what you are referring too with do not email laptop?
Lets focus on the computer you are using and what steps you have taken to get to where you are.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?