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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I have an old 2009 copy of Adobe photoshop CS3 and I can't

Customer Question

I have an old 2009 copy of Adobe photoshop CS3 and I can't activate it on my windows 7 computer.
The serial # is: 1330-1381-0299-2009-3454-6905
Submitted: 4 months ago.
Category: Software
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What exactly is the error message or code that you are getting when activation fails?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 4 months ago.
It just said I could not activate go by phone they do not active by phone anymore.
Customer: replied 4 months ago.
I have taken it off my computer for now.
Expert:  Jess M. replied 4 months ago.

Thank you for that information. Please confirm: Do you have CS2 or CS3?

Customer: replied 4 months ago.
cs3 extended copy
Customer: replied 4 months ago.
Will I have to purchase another product key? I hope not.
Expert:  Jess M. replied 4 months ago.

Please recall and tell me what exactly is the error message that you are getting so that we can fix it properly.

Expert:  Jess M. replied 4 months ago.

Is it saying something like "The product does not support the activation server."?

Customer: replied 4 months ago.
it didn't say support the activation server. It just said for me to activate by phone.
Customer: replied 4 months ago.
Just forget it I will just not use adobe ever again.
Expert:  Jess M. replied 4 months ago.

Can I remotely access your computer so that I can directly check the problem and fix it for you while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee ($5) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

Customer: replied 4 months ago.
I just told you I have already taken it off my computer your remote access will not work.
Expert:  Jess M. replied 4 months ago.

When I am connected remotely, we can run the installation process again and activate it. Then from there, if the activation error occurs again, I can fix it for you.

Customer: replied 3 months ago.
Please stop sending emails to me I do not want your service.
Expert:  Jess M. replied 3 months ago.

I am very sorry about that. It was system generated emails.