Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.
There is a manual way to run the uninstaller for McAfee. Would you like to start a remote session to get the software removed?
First, did you check to see if there was a Uninstall SiteAdvisor option in the Applications. That might be what it was seeing.
I'm sorry you are unsatisfied with the service. We try to make sure we have all the information to resolve the issue since we don't have direct access to your Mac. I'll have customer service cancel the question.