Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.
Which software product are you referring to? Did you receive a download link and it is not working for you?
What is the name of the software? That would help on troubleshooting the issue.
Ok. Are you using Windows or Mac?
It may have installed already but it did not install a icon on the desktop. Click on the area with the search bar near the Start button on the lower left. Type Photoshop Elements 13 in that box.
Ok. Did you want to try a remote session to get the application installed?
Sorry for the slow response.