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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I purchased this product back in November, but have never

Customer Question

I purchased this product back in November, but have never finished the installation and I can't get it to....I'm so lost and the Office Depot Tech couldn't help me either.
I can see it in the download folder, but can't get past that
Submitted: 4 months ago.
Category: Software
Expert:  Jason Fenoglio replied 4 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 4 months ago.

Which software product are you referring to? Did you receive a download link and it is not working for you?

Customer: replied 4 months ago.
I bought the software at Office Depot with a serial number on the card. I went back to office depot and he couldn't help me either. I'm just trying to get it active and can't get that far. I see it in my download file, but can't get past that
Customer: replied 4 months ago.
when I enter the serial number again, it says it's active already. I just want the icon to showup
Expert:  Jason Fenoglio replied 4 months ago.

What is the name of the software? That would help on troubleshooting the issue.

Customer: replied 4 months ago.
Photoshop Elements 13
Expert:  Jason Fenoglio replied 4 months ago.

Ok. Are you using Windows or Mac?

Customer: replied 4 months ago.
Windows 10
Expert:  Jason Fenoglio replied 4 months ago.

It may have installed already but it did not install a icon on the desktop. Click on the area with the search bar near the Start button on the lower left. Type Photoshop Elements 13 in that box.

Customer: replied 4 months ago.
it took me out on the internet to photoshop
Customer: replied 4 months ago.
It's not in my program aps
Customer: replied 4 months ago.
Okay, thank you for your help. I can see this is not going to be a quick conversation or fix.... I'll just go to
Geek Rescue
Expert:  Jason Fenoglio replied 4 months ago.

Ok. Did you want to try a remote session to get the application installed?

Expert:  Jason Fenoglio replied 4 months ago.

Sorry for the slow response.