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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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Having trouble getting video shot on iPhone to play on

Customer Question

Having trouble getting video shot on iPhone to play on computer running Windows 10
Submitted: 8 months ago.
Category: Software
Expert:  Jason Jones replied 8 months ago.

Hello,
I am the person that will be helping you today.

When you attempt to play the videos, what occurs?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 8 months ago.
Hi thanks. It just hangs and will not start the video playing.
Expert:  Jason Jones replied 8 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 8 months ago.
that will be great but it may need to wait for a few days as I am going to be called away from my work to travel.
Expert:  Jason Jones replied 8 months ago.

Hello,

That will work for me. I am here seven days a week. When you are ready to continue, please post a message here.

Thank you,

Jason

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