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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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I have a problem with picasa when i enter edit i get

Customer Question

I have a problem with picasa when i enter edit i get
C:\Documents and Settings\Ken\Local Settings\Application Data\Google\Picasa2\db3\thumbs2_index.db,ytFileUtils=326,err=3,errno=2,oserr=0
Please advise me how to rectify the problem without losing images
Submitted: 2 months ago.
Category: Software
Expert:  Jess M. replied 2 months ago.

Hi Kenneth, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. This error message indicates that your Picasa database is corrupt that needs to be rebuilt. Can I remotely access your computer so that I can directly fix the problem by rebuilding the Picasa database?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,

Customer: replied 2 months ago.
No thank you
Please cancel the subscription
Expert:  Jess M. replied 2 months ago.

Hi, thank you for writing back.

For more information about cancellation and refunding, please visit this link below:

Thank you for using our service.

Best regards,