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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 35307
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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3 out of four of my Google finance portfolios are missing in

Customer Question

3 out of four of my Google finance portfolios are missing in the home page
JA: How long has this been going on?
Customer: just today
JA: What troubleshooting have you tried?
Customer: I did a restart as suggested by one user who said it might be cookie problem
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: How much?
Submitted: 9 months ago.
Category: Software
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please which internet browser you are using? eg: Internet Explorer?

Customer: replied 9 months ago.
Chrome
Customer: replied 9 months ago.
On Windows 10
Expert:  Richard replied 9 months ago.

Thanks

Can you click the three bars in the top right of Chrome, then click settings,

Then click on show advance settings.

Then click on Clear Browsing History

Once done, go to the bottom and click on reset settings.

Then close Chrome, open it and tell me if it now works please

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 9 months ago.
When I click "reset settings" will this restore all my cookies please?
Expert:  Richard replied 9 months ago.

No, the settings does not effect your cookies, the clearing browsing data does, you cannot restore them though

Customer: replied 9 months ago.
This is my main wok computer. I am concerned about losing valuable data.
Expert:  Richard replied 9 months ago.

what data are you concerned about?

Customer: replied 9 months ago.
work* computer
Customer: replied 9 months ago.
You say "Then click on Clear Browsing History" and then say "the clearing browsing data does, you cannot restore them though" what does this mean please?
Expert:  Richard replied 9 months ago.

You asked to restorer Cookies, you cannot restore cookies, they are remade when you visit the website

Customer: replied 9 months ago.
I am sorry - I am not understanding your answers.
When I click on Clear Browsing do I lose all my cookies please?
I only want to lose my Google Finance cookies. It would create too much work if I lost all my cookies
Do you understand please?
Expert:  Richard replied 9 months ago.

you have to remove all, you cannot choose which ones to remove.

can you please do the instructions I have provided? No files will be lost.

Customer: replied 9 months ago.
I am afraid this is not a satisfactory answer. I need to keep all my cookies except the Google Finance cookies which have become corrupted. I cannot accept your solution
Customer: replied 9 months ago.
I know I will not lose files
Expert:  Richard replied 9 months ago.

I am going to stop working with you as there is no way forward if you are not willing to do instructions given

all the best

Customer: replied 9 months ago.
OK - Thank you for trying please confirm I will not be charged.

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