Hi there and welcome
Can you tell me please which internet browser you are using? eg: Internet Explorer?
Can you click the three bars in the top right of Chrome, then click settings,
Then click on show advance settings.
Then click on Clear Browsing History
Once done, go to the bottom and click on reset settings.
Then close Chrome, open it and tell me if it now works please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
No, the settings does not effect your cookies, the clearing browsing data does, you cannot restore them though
what data are you concerned about?
You asked to restorer Cookies, you cannot restore cookies, they are remade when you visit the website
you have to remove all, you cannot choose which ones to remove.
can you please do the instructions I have provided? No files will be lost.
I am going to stop working with you as there is no way forward if you are not willing to do instructions given
all the best