How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am trying to run Setup (Seagate Backup + Slim) on my

Customer Question

Hi I am trying to run Setup (Seagate Backup + Slim) on my laptop (window 7) but I keep getting an error message stating that Internet connect is unavailable)
JA: Just to clarify, how often have you been getting this particular message?
Customer: Just now. I just bought the drive
JA: What troubleshooting have you tried?
Customer: Haven't try any. The internet connection is fine - I am speaking to you using the same laptop I am trying to run the Setup program
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two? I'm an assistant to the Software Technician. I work with them to help customers like you.
Customer: Hmm. nothing else I can think of right now
Submitted: 2 months ago.
Category: Software
Expert:  Barun replied 2 months ago.

Hi, and thank you for asking your question.

What's the make and model of your WIFI router?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.