How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Received a code photos months ago, never entered it, now

Customer Question

Received a code for emailing photos months ago, never entered it, now when I try to email it does not give me the option to enter the code so I'm not able to email. Help!!
Submitted: 2 months ago.
Category: Software
Expert:  Quiksilver07070 replied 2 months ago.

Hello Dan, and thank you for choosing


The code sent to you are only good for a short period of time.

Normally, up to 72 hours.


What is the code for?

Ive never heard of needing codes to send images in an email.


What is the service you are trying to use?

Customer: replied 2 months ago.
Expert:  Quiksilver07070 replied 2 months ago.

Do you still have the email that has the code in it?

Customer: replied 2 months ago.
Expert:  Quiksilver07070 replied 2 months ago.

How did you receive the code?

Customer: replied 2 months ago.
Not right now, just looked at the time must go out in 20 min
Expert:  Quiksilver07070 replied 2 months ago.

Are you trying to Email an image DIRECTLY FROM Photoshop?

Customer: replied 2 months ago.
What am I charged now I must end
Expert:  Quiksilver07070 replied 2 months ago.

You have to speak with customer service about payments and billing....I am just an Expert.

Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

I work 7 days a week. So If you want to continue another time, we can.

When you are ready to continue let me know and if Needed I could connect and share your screen, and help you go through the process of setting up your computer to properly mail photos.

Dustin S