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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Received a code photos months ago, never entered it, now

Customer Question

Received a code for emailing photos months ago, never entered it, now when I try to email it does not give me the option to enter the code so I'm not able to email. Help!!
Submitted: 7 months ago.
Category: Software
Expert:  Quiksilver07070 replied 7 months ago.

Hello Dan, and thank you for choosing JUSTANSWER.com

.

The code sent to you are only good for a short period of time.

Normally, up to 72 hours.

.

What is the code for?

Ive never heard of needing codes to send images in an email.

.

What is the service you are trying to use?

Customer: replied 7 months ago.
Photoshop
Expert:  Quiksilver07070 replied 7 months ago.

Do you still have the email that has the code in it?

Customer: replied 7 months ago.
NO
Expert:  Quiksilver07070 replied 7 months ago.

How did you receive the code?

Customer: replied 7 months ago.
Not right now, just looked at the time must go out in 20 min
Expert:  Quiksilver07070 replied 7 months ago.

Are you trying to Email an image DIRECTLY FROM Photoshop?

Customer: replied 7 months ago.
What am I charged now I must end
Expert:  Quiksilver07070 replied 7 months ago.

You have to speak with customer service about payments and billing....I am just an Expert.

Expert:  Dustin replied 7 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

I work 7 days a week. So If you want to continue another time, we can.

When you are ready to continue let me know and if Needed I could connect and share your screen, and help you go through the process of setting up your computer to properly mail photos.

Dustin S