Hi Jerry. My name is***** you for yoru question and the opportunity to assist.
This issue is not unheard of but there seems to be no specific fix for it.
Try this first: hold down the power button for 4-5 seconds until the computer shuts off.
Since this is a desktop, disconnect everything from it except the keyboard, monitor, mouse and power cord
and restart it. If you use a wireless mouse and keyboard and you have a corded USB mouse and keyboard
sitting around, swap that out if you can.
Let me know how it goes please.
How's that wor*****, *****?
I see you've opened a new question, Jerry. Please reply to me on this page
only. Type a message below and click Send when complete.
Hi Jerry, Did you try the instructions I posted above?
It was great talking to you Jerry. I'm glad it's all working now.
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