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Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 1902
Experience:  12 years in operations at a large law firm supporting both retail and specialty applications.
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Downloaded windows 10 last night and now all I get on my

Customer Question

downloaded windows 10 last night and now all I get on my screen is "Welcome to Windows 10! in upper left corner on the screen and "Next" in lower right corner when I press that nothing happens.----I have a HP Pavilion p6000 and Windows 7 Vista
Submitted: 3 months ago.
Category: Software
Expert:  Byron replied 3 months ago.

Hi Jerry. My name is***** you for yoru question and the opportunity to assist.

This issue is not unheard of but there seems to be no specific fix for it.

Try this first: hold down the power button for 4-5 seconds until the computer shuts off.

Since this is a desktop, disconnect everything from it except the keyboard, monitor, mouse and power cord

and restart it. If you use a wireless mouse and keyboard and you have a corded USB mouse and keyboard

sitting around, swap that out if you can.

Let me know how it goes please.

Expert:  Byron replied 3 months ago.

How's that wor*****, *****?

Expert:  Byron replied 3 months ago.

I see you've opened a new question, Jerry. Please reply to me on this page

only. Type a message below and click Send when complete.

Expert:  Byron replied 3 months ago.

Hi Jerry, Did you try the instructions I posted above?

Expert:  Byron replied 3 months ago.

It was great talking to you Jerry. I'm glad it's all working now.

Please take a moment before leaving to rate the service using the stars at the

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and have a great evening.