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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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Same topic. I got through with my Mac password, but got

Customer Question

Same topic. I got through with my Mac password, but got stuck on a screen that says"Please click to close application, then click Retry". Nothing to click, nothing happens.
Submitted: 3 months ago.
Category: Software
Expert:  Jason Jones replied 3 months ago.

Hello Grace,

May I start a Secure Remote Assistance session with you so that I can better help you fix this problem?

Follow the instructions below to begin the remote helping screen.

Remote page:

After clicking the link above, enter the following two digit number: 49 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 3 months ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
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