Hi my name is ***** ***** I may be able to assist. Are you trying to get reinstated on the JustAnswer.com site or are you talking about an entirely different site?
You might call Customer Service to have them correct any issues with billing. Their number is *****
As far as Office 365, you'll need to logon to the Office 365 at https://office.microsoft.com and click Sign In at the top right. You can do this on the PCs you need to install office on. There will be a button to Install the Office suite. Let me know if you see anything different than I've described.
Did that work for you?