Hello,I am the person that will be helping you today.
How long will the computer stay on before it blue screens?
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Okay. I can fix the problem too, but I will opt out and allow him to take over.
I could connect and have a look.
I am online now. Please tell me if you are available for another remote session.
I will be available for remote access support an hour from now, when I will be on my computer.
Ok, just let me know.