How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Isaac Franklin Your Own Question

Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 328
Experience:  Technical Support Coach at Liberty Tax Service
Type Your Software Question Here...
Isaac Franklin is online now
A new question is answered every 9 seconds

When I try to log into my Quickbooks POS 10, I get the

Customer Question

Hi! When I try to log into my Quickbooks POS 10, I get the message "Invalid Product Number" and when I hit OK, it disappears from my screen
JA: How long has this been going on?
Customer: Just this morning when I opened at 10. worked fine all week
JA: What troubleshooting have you tried?
Customer: just restarted the computer a couple times. I used QB Services before, twice when I've had issues and they appear to not be operating the same now? So I googled and you came up!
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: machine? I am using windows 7 on a Gateway, I have the free version of QB POS 10
Submitted: 3 months ago.
Category: Software
Expert:  Isaac Franklin replied 3 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Click start, all programs, accessories, system tools, system restore..

Click, restore my computer to an earlier pont, then click next..

We want to choose a restore point that was at least one day before the issues started..

Carry out the restore. the computer will restart, then let me know if that fixed the issue or not..

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.

Related Software Questions