Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, Can you tell me what password ***** working? Email, pc login, or another account?
Hi, did you still need assistance with this question?