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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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When my CPU boots it ask password but none is set. Windows

Customer Question

When my CPU boots it ask for a password ***** none is set. Windows 10.
Submitted: 4 months ago.
Category: Software
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.

Is this a laptop or a desktop computer?

Customer: replied 4 months ago.
Desk top. According to what I read on set up a jumper wire must be removed to activate the pass password *****
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  technicalcat replied 4 months ago.

I received your request for remote assistance, but I can not connect to a computer that is currently password ***** I need to assist you this way so we can get rid of the problem.

You mention a jumper wire. That is actually fairly rare on modern computers, and would only be part of a secure BIOS password.

Please take a look at the pictures linked below. The first one is a picture of a screen asking for a BIOS password. The second is a Windows login screen. Tell me which one looks like yours. **NOTE: A bios password ***** will not have much color and no graphics. It will be a text password ***** and will pop up immediately when you power on your computer (before the computer boots).

http://pad2.whstatic.com/images/thumb/5/5b/Clear-BIOS-Password-Step-20.jpg/aid1377642-728px-Clear-BIOS-Password-Step-20.jpg

http://www.howtogeek.com/wp-content/uploads/2015/07/ximg_55b4dd215894d.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.1xaRdGhy9t.png

Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  technicalcat replied 4 months ago.

I received your request for remote assistance, but I can not connect to a computer that is currently password ***** I need to assist you this way so we can get rid of the problem.

You mention a jumper wire. That is actually fairly rare on modern computers, and would only be part of a secure BIOS password.

Please take a look at the pictures linked below. The first one is a picture of a screen asking for a BIOS password. The second is a Windows login screen. Tell me which one looks like yours. **NOTE: A bios password ***** will not have much color and no graphics. It will be a text password ***** and will pop up immediately when you power on your computer (before the computer boots).

http://pad2.whstatic.com/images/thumb/5/5b/Clear-BIOS-Password-Step-20.jpg/aid1377642-728px-Clear-BIOS-Password-Step-20.jpg

http://www.howtogeek.com/wp-content/uploads/2015/07/ximg_55b4dd215894d.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.1xaRdGhy9t.png

Customer: replied 4 months ago.
I cannot open the two screens you sent me because they are password ***** also I have requested a telephone conference call with you because you cannot access my computer because of the password
Expert:  technicalcat replied 4 months ago.

No, theses are links to pictures on the internet. They are NOT password ***** Please try to click on them again, and let me know which one looks like your screen.

http://pad2.whstatic.com/images/thumb/5/5b/Clear-BIOS-Password-Step-20.jpg/aid1377642-728px-Clear-BIOS-Password-Step-20.jpg

http://www.howtogeek.com/wp-content/uploads/2015/07/ximg_55b4dd215894d.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.1xaRdGhy9t.png

Customer: replied 4 months ago.
No they're not when I open the screen in the center of the screen it says the word password ***** put in password ***** nothing happens
Expert:  technicalcat replied 4 months ago.

Are you using the same computer you are having the password ***** with to chat with me and view these pictures right now, or are you using a different computer?

Customer: replied 4 months ago.
My background how does a VP of operations of last 15 years before I retired my main job with manufacturing I was responsible for approving the computers that were used to ship of those systems currently I'm retired 79 years old.
I am communicating with you on my Droid cell phone I can't use my computer it doesn't work
Customer: replied 4 months ago.
I am using my Droid cell phone to communicate with you
Expert:  technicalcat replied 4 months ago.

Ah, it sounds like there may be something wrong with your cell phone as well.

See if you can see the pictures now with your phone. I attached them right to this reply.

Expert:  technicalcat replied 4 months ago.

here is the windows one a second time.

Expert:  technicalcat replied 4 months ago.

You'll need to open the pictures even if i call you, so we know what kind of password ***** have there.

Customer: replied 4 months ago.
You are right there may be something wrong with my phone I wanted to settings and try to cover everything and login screen but it still doesn't work how about a phone call and we can get on with solving this problem
Expert:  technicalcat replied 4 months ago.

The problem is a phonecall isn't going to help us at this point.

Let's try this another way. Turn your computer completely off, and unplug power to it from the wall. Then plug the computer back in, and push the power button. Describe to me exactly what you see happen, including the password ***** and tell me exactly what that screen looks like to you. Also, tell me if there is any image/picture on the screen when you are prompted for the password.

Customer: replied 4 months ago.
I have two pictures of the screen how do I send them to you
Customer: replied 4 months ago.
I will not be available until after 2 p.m. today
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
Okay I'm available I don't think you guys want to do this job so while we saw her our agreement and I'll go find somebody else and you can charge me you're like $35 or whatever will
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  comp_audio replied 4 months ago.

Hello. If you're still needing assistance I'm willing to help. Please get back to me at your earliest convenience so that we may continue if necessary. Thank you.

Customer: replied 4 months ago.
I took my computer to a repair shop in Murphy's California