I'm sorry about the issue. When did this issue first occur?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
It looks like you are not there; I do not know your computer Windows version, but let me provide a couple of general solutions first. Please get back to me when you can.
- If that does not work, please download and install the Firefox program at the website below:
, keep default options during installation and import if prompted
, then close Internet Explorer program
, then open Firefox program, then go to the website aol.com in the Firefox program, then see if you can use your aol email fine in the Firefox program.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
How is it going? Do you still need help with this issue?