Hi Elaine, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?
Also, what exactly is the error message that you are getting when reinstalling fails?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Are you trying to install an upgrade of your previous installation? Or is this a clean install? (Means, the software was never installed in the computer before)
Thank you for that information.
Are you installing using a CD or DVD installer? Or are you accessing the installer from a network drive?
Can you please tell me the exact label in the CD installer?
Can I remotely access your Windows 10 computer so that I can directly check and fix your installation issues while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Oh ok. I understand. Just let me know when will the computer be available for the remote session. Also, the required troubleshooting procedures can take some time as well.
If you want to perform some procedures to try without remote access, please consider these steps:
Please keep me posted.