Hi my name is ***** ***** I may be able to assist you. Go ahead and open Elements 13. Go to the Edit menu, then Preferences On the General tab, click Reset Preferences on Next Launch and Reset all Warning Dialogs then Click OK. This will reset all of your settings to the default settings.
There may be an issue with the printer driver that you are using. What is the model of your printer?
Uninstalling Elements from your PC will leave behind the configuration files in the C:/Program Files/Adobe/Photoshop Elements folder. Reinstalling will correct the program system files but it will not correct the preferences files. If you want reset completely you'll need to remove the files in the directory above.
Follow the instructions on this website to backup/restore your catalogs before the overlay install or uninstall/reinstall process: https://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html