Hello and welcome to justanswer, my name is ***** ***** i will be assiting you today,
I'm sorry about the issue, Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?
Please accept my offer then open up the following link:
Join the session, then a remote file will be downloaded.
OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).PS - If we are not connected in five minutes, please reply back to me below.
Ok, Thank you
Please go to
Find Norton shortcut
Drag the shortcut to the desktop or any other folder.
Let me know the results
Has everything worked out please?
I'm sory i still cannot connect to your computer, Please let me open your question to other expe
My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert.
Please let me know when you are back
Are you still there
Are you sill having issue..