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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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The game freezes after half hour of playing. I can't get out

Customer Question

The game freezes after half hour of playing. I can't get out of it except by closing down.
JA: How long has this been going on?
Customer: How do I get Big Fish to close my account?
JA: Have you contacted anyone about your account?
Customer: This is the first time that I have tried your help. Nothing on the screen will let me do this that I can find.
JA: What troubleshooting have you tried?
Customer: Not much. I just want to quit the whole thing.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Software
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks