I'm sorry about the issue. Do you know where, which folder, you saved it to?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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I'm sorry; it took me some time to write all of this. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I can provide written instructions.
Usually, when you want to edit / save a document online, you need to save it to a folder you want on the computer first (you don't open it first, you need to save where you want first.) Have you tried searching for the document name on your computer?
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Have you tried searching for the document name on your computer? If that does not work, I'm sorry, since you did not save to a folder, it's very complicated in explaining on how to troubleshoot this issue, i.e., you would need to go through all the system locations in order search for the missing document. It's a lot easier and quicker for me to do it remotely for you. Otherwise, I will open this issue to other experts. Thank you,
I'm sorry; I usually can search for it remotely, but let me open this issue to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you,
Hello, what kind of document is it or where did you get it from?