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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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How do I get the toolbar, since yesterday, none had a big

Customer Question

how do I get the toolbar
JA: How long has this been going on?
Customer: since yesterday
JA: What troubleshooting have you tried?
Customer: none had a big problem with bank account and the machine was "cleaned" No tool bar
JA: Have you contacted anyone about your account?
Customer: no
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Software
Expert:  Jason Jones replied 3 months ago.


I am the person that will be helping you today.

May I ask which tool bar you are referring to?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 3 months ago.
The ROBO toolbar which appears on top when Explorer is being used. Without that availability Roboform is of little use
Expert:  Jason Jones replied 3 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 3 months ago.
Expert:  Jason Jones replied 3 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Expert:  Jason Jones replied 3 months ago.

Follow the instructions below to begin the remote helping screen.
Remote page:
After clicking the link above, enter the following two digit number: 30 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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