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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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How do I get the toolbar, since yesterday, none had a big

Customer Question

how do I get the toolbar
JA: How long has this been going on?
Customer: since yesterday
JA: What troubleshooting have you tried?
Customer: none had a big problem with bank account and the machine was "cleaned" No tool bar
JA: Have you contacted anyone about your account?
Customer: no
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Software
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today.

May I ask which tool bar you are referring to?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 10 months ago.
The ROBO toolbar which appears on top when Explorer is being used. Without that availability Roboform is of little use
Expert:  Jason Jones replied 10 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 10 months ago.
Expert:  Jason Jones replied 10 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Expert:  Jason Jones replied 10 months ago.

Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 30 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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