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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 574
Experience:  Computer Software Support specialist for more that 10 years
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I inadvertantly put the free version on my computer but I

Customer Question

I inadvertantly put the free version on my computer but I already have a paid version on my machine, how do I cancel the free version
Submitted: 9 months ago.
Category: Software
Expert:  Kamil Anwar replied 9 months ago.

which program is it?

Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 9 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 9 months ago.
I filled out the application & sent it
Expert:  Kamil Anwar replied 9 months ago.

which application?

Customer: replied 9 months ago.
the one requesting a technician's remote assistance
Expert:  Kamil Anwar replied 9 months ago.

You need to click Accept Offer to accept remote assistance.

Customer: replied 9 months ago.
I can't afford another $55 I have already paid $53
Expert:  Kamil Anwar replied 9 months ago.

No problem. Remote service that you requested is an additional service, but it is a optional service. If you don't want it then we can continue here. Which program is it that you have installed?

Customer: replied 9 months ago.
I already have Avast premier installed & I installed the free version, however I am unable to contact Avast through my account
Expert:  Kamil Anwar replied 9 months ago.

When you open avast, do you see it showing the free status?

Customer: replied 9 months ago.
Expert:  Kamil Anwar replied 9 months ago.

If you right click the avast icon in the system tray, do you see an option called subscription information? (as shown in the image at the link below)

https://static.avast.com/support/kb/images/v2016/avkb158/en/trayiconmenu_subscript_av_pmis.png

Customer: replied 9 months ago.
no I only see (a) Avast premier & unpin from task bar
Expert:  Kamil Anwar replied 9 months ago.

you have right clicked from the task bar, right click it from the system tray (not the task bar)

Expert:  Kamil Anwar replied 9 months ago.

Please reply here.

Customer: replied 9 months ago.
I don't see Avast in the system tray only on the desktop
Expert:  Kamil Anwar replied 9 months ago.

Did you buy avast online?

Customer: replied 9 months ago.
Expert:  Kamil Anwar replied 9 months ago.

then the easiest way to deal with this issue is to simply uninstall and reinstall avast by logging into avast site and downloading the premium version again. I can do this for you if you like by remoting in within 5-10 minutes.

Customer: replied 9 months ago.
Kamil,Thank you for your help & yes I would like for you to try by remote
Expert:  Kamil Anwar replied 9 months ago.

I sent you the request for remote assistance. Please accept it then follow steps here to connect with me.