Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you better with this issue?
Right-click on start (the windows logo) click Control Panel, click System and Security, and then, under System, click Device Manager. In the list of hardware categories, find the CD/DVD device and then double-click on it.
Click the Driver tab, click Update Driver, and then follow the instructions.
Restart your computer and check, if the problem persists uninstall the CD/DVD by right-click the CD/DVD device then select uninstall Restart your computer and let me know the results
Please try one of these solutions :
I'm sorry for the delay in replying, Try uninstalling the two programs (TOSHIBA Recovery Media Creator, TOSHIBA Disc Creator) if they are installed :
Let me know the results please
Please let me open your question to other experts
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the exact make and model of your computer?
Please let me know by replying to me here so that I can help you further.
Can I remotely access your computer so that I can directly check and fix the problem while you watch?
Please do these steps first:
Thank you for writing back and I am sorry about the situation.
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