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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Im trying to import video files and it keeps coming up could

Customer Question

Im trying to import video files and it keeps coming up could not import files check the event log control panel for details. I have pinnacle pro 17
JA: How long has this been going on?
Customer: I only just started working on my film this morning
JA: What troubleshooting have you tried?
Customer: I haven't tried any trouble shooting
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No the software expert would nbe fantastic thankyou
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Software Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Software
Expert:  Cody replied 5 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 5 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 5 months ago.
you can
Customer: replied 5 months ago.
How much is it going to cost me and whats the guarantee that you can fix it
Expert:  Cody replied 5 months ago.

sent offer