Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your computer. Let me know when you are ready i am ready to assist you.
i am ready as well let me know with which computer would you like to start and fix.
let me know the operating system on the computer
also let me know the name of the program you want to install
Do you have the TrendMicro disk or the install file so that we can get it started.
it must autorun and the install file should popup automatically.
its not necessary that you need to upgrade to windows 10, Windows 10 is an option to customer whether they want to upgrade or not.
You may opt for the remote assistance and i can remotely install the Trendmicro for you.
I will be online another 8 hrs you can come back and we will try then,