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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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When I scan from the flatbed of my HP8710 the resulting PDF

Customer Question

When I scan from the flatbed of my HP8710 the resulting PDF document is letter size. However, when I scan from the sheet feeder, it is legal size. If I open Configure Presets, the Paper Size has only Automatic option. I cannot set the width or height. This same problem happens whether I scan by selecting Black & White Document or Custom Scan.
Submitted: 5 months ago.
Category: Software
Expert:  Bhavik Joshi replied 5 months ago.

Hi Welcome to JustAnswer

Expert:  Bhavik Joshi replied 5 months ago.

I will get back to you with solution of this problem.

Customer: replied 5 months ago.
the answer is???
Expert:  Bhavik Joshi replied 5 months ago.

Give me a moment. I will answer you.

Expert:  Bhavik Joshi replied 5 months ago.

Which OS do you use ? Windows or Mac ?

Customer: replied 5 months ago.
windows
Expert:  Bhavik Joshi replied 5 months ago.

Please try following steps :-

1. Open Devices and Printers
2. Right click the printer and select Printing Preferences
3. Click on Features tab
4. Click on Sizes and choose "More"
5. Choose "Metric" or "English" at the top (depending on the size options you want available)
6. Select the paper size you want as default, then click OK
7. Click Apply, then OK on the remaining window
8. Right click the printer again and select "Set as Default"

This should make whatever paper size you select be "default" in whatever application you are printing from (unless the application has a default override).

Customer: replied 5 months ago.
are you still there?
Expert:  Bhavik Joshi replied 5 months ago.

Yes tell me.

Customer: replied 5 months ago.
tell you what?
Expert:  Bhavik Joshi replied 5 months ago.

You asked me whether I am here or not. Tell me what do you need.

Customer: replied 5 months ago.
my problem is explained at the top of this conversation. Perhaps I need a refund and forget it.
Expert:  Bhavik Joshi replied 5 months ago.

Did you try that solution ?

Customer: replied 5 months ago.
What solution? You have only asked me windows or mac.
Expert:  Bhavik Joshi replied 5 months ago.

Please scroll up and see the steps which I have mentioned.

Customer: replied 5 months ago.
Nothing there, all the way to the top.
Expert:  Bhavik Joshi replied 5 months ago.

Pasting it again :-

Please try following steps :- 1. Open Devices and Printers2. Right click the printer and select Printing Preferences3. Click on Features tab4. Click on Sizes and choose "More"5. Choose "Metric" or "English" at the top (depending on the size options you want available)6. Select the paper size you want as default, then click OK7. Click Apply, then OK on the remaining window8. Right click the printer again and select "Set as Default"This should make whatever paper size you select be "default" in whatever application you are printing from (unless the application has a default override).
Customer: replied 5 months ago.
Did this. Size is already set to letter. This is a scan issue, not a printing issue.
Customer: replied 5 months ago.
This is not helping, I would like a refund.
Expert:  Bhavik Joshi replied 5 months ago.

Alright, No Issues

https://ww2-secure.justanswer.com/help/how-can-i-request-refund-0

Expert:  Bhavik Joshi replied 5 months ago.

Click on above link to get refund.