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When you are entering your product key for windows 7.. Is it a 25 character product key and if so, did you find it on your computer itself, on sticker on the back or bottom?
Ive sent the offer for remote support as you requested.. Once you have clicked and accepted, I will send you the connection steps and we will start the connection.
That is the standard remote support fee. I can send a reduced offer if that would help?
Or, we can continue via written support alone, for the initial fee you agreed on.. Either way, if Im unable to help you , then you will be entitled to a full refund.
If you have read my responses. Written support is what receive for the initial fee. Any other form of support ( phone or remote ) is extra, this is done to keep our written support fees as low as possible.
With that being said. It sounds like you want to proceed with written support. So lets discuss your windows 7 pro install.
When you installed windows 7 pro.. Did you validate it and activate it with a working windows 7 product key? I ask this because, when windows 10 installs its supposed to be free. However, you have to have a valid and genuine product key for windows 7 or 8 in place before windows 10 i nstalls.. Or else, it will tell you windows 10 isnt genuine ( since without a product key, windows 7 wasnt genuine )
It inherits the product key from the earlier install of windows.
To fix this without having to change a lot of registry entries or go too in depth.
You could reinstall windows 7.. Make sure you activate it and validate it online.. An d only then, allow the upgrade to windows 10.
That would fix the issue.
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Can you clarify..
You currently have windows 7 installed.. And it is not accepting the same 25 character windows 7 product key that it accepted when you said
'' I did install 7 with the proper #s and yes it was activated "
If you already have windows 7 installed.. Then we dont need to reinstall windows 7.. Again, please clarify, thank you.
Im still trying to save you a lot of time..
Are you saying currently, that windows 7 wont accept the key? This may just be a validation error in windows 7 itself.
Id try the following, as either this patch could fix the issue , or validatiing over the phone will fix the issue,.
If Windows continues to report that you aren't genuine, you should go through the steps to activate Windows over the phone.