If you have read my responses. Written support is what receive for the initial fee. Any other form of support ( phone or remote ) is extra, this is done to keep our written support fees as low as possible.
With that being said. It sounds like you want to proceed with written support. So lets discuss your windows 7 pro install.
When you installed windows 7 pro.. Did you validate it and activate it with a working windows 7 product key? I ask this because, when windows 10 installs its supposed to be free. However, you have to have a valid and genuine product key for windows 7 or 8 in place before windows 10 i nstalls.. Or else, it will tell you windows 10 isnt genuine ( since without a product key, windows 7 wasnt genuine )
It inherits the product key from the earlier install of windows.
To fix this without having to change a lot of registry entries or go too in depth.
You could reinstall windows 7.. Make sure you activate it and validate it online.. An d only then, allow the upgrade to windows 10.
That would fix the issue.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.
Senior Technician and Network Switching Systems Operator / Maintainer.