How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 14377
Experience:  10+ years of work experience.
30759776
Type Your Software Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I didn't realize the yearly McAfee subscription would be

Customer Question

Hello. I didn't realize the yearly McAfee subscription would be renewed automatically, and as I now don't need it I would like to request a refund.
JA: We have a 30 day refund policy so you can simply email***@******.*** and they will try to fix your problem or refund your money.
Customer: Thank you! Will do that.
JA: How long has this been going on?
Customer: This is the first automatic renewal,
JA: What troubleshooting have you tried?
Customer: I have now turned the auto-renewal off.
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: This is everything, thank you.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Software Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Software
Expert:  Jason Jones replied 5 months ago.

Greetings,

I look forward to helping you solve your problem.
Please, follow the instructions below to cancel your Auto Renewal with McAfee.
- Click the following link and log into your account: http://home.mcafee.com/
- Hover your mouse over "My Account" and choose "Auto-Renewal Settings".

- Choose "Turn off"
- After that is complete, click the "Contact Customer Service by chat or phone". Once you get them on the line, you can request the refund and be all set.

I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.

Thank you for your time and please, do not forget to rate my help on this page.

- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

http://JasonFixedit.com

Expert:  Jason Jones replied 5 months ago.

Hello,

Is there anything else that you need help with? If we are done, please do not forget to rate me 3 stars or more. If there is more to be done, please let me know.

Thank you,

***** *****