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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Im try to download my norton agin, just got this computer up

Customer Question

hey Michael im try to download my norton agin, just got this computer up and running after like 5 years and its no alowing me to use it ...
Submitted: 5 months ago.
Category: Software
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 5 months ago.
Expert:  Kamil Anwar replied 5 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 5 months ago.
what do you need me to do??
Expert:  Kamil Anwar replied 5 months ago.

I sent the request for remote service. It needs to be accepted, but it seems like it failed due to payment issues. Can you call this number 1(###) ###-####to sort out the payment issue, and then -reaccept- the remote service request?