Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Where are you getting this virus message is it on a webpage or is it a pop up from a program in the system tray also is it giving you a phone number to call ?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
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Sir please answer my above questions so that i can help you better.
Sir checking to see whether you still need my help.
Please let me know.
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Hello sir/madam, I would like to help you, please let me know when you are ready.