How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 9528
Experience:  Proud to have been getting computer technicalities into working order since 1988.
13568747
Type Your Software Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I'm having a problem with others being able to unzip my

Customer Question

I'm having a problem with others being able to unzip my file. I'm also having a problem with a green background when I copy and past from the Internet.
Submitted: 5 months ago.
Category: Software
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That suggests to me that your computer might have corrupted software, or even (hopefully not, but possibly) a virus or malware infection.

Have you passed the ZIP file through a anti-virus scanner that is not on your computer? one way to do this is to email the ZIP file as an attachment, to a Yahoo! email address, which will scan the attachment. Some other email facilities also do this with email attached files.

Can you Un-Zip the file yourself, on your own computer?

Customer: replied 5 months ago.
No
Expert:  Russell H. replied 5 months ago.

OK. Then, how did you Zip (or, compress) the file, in the first place?

Customer: replied 5 months ago.
I saved it and it zipped
Expert:  Russell H. replied 5 months ago.

What program did you save it from, please?

And what zip program zipped it?

Customer: replied 5 months ago.
Pages, I went to file -save
Expert:  Russell H. replied 5 months ago.

Is it a password-protected file?

What happens, or what error do you get, when you try to un-Zip the file yourself?

Customer: replied 5 months ago.
Are you there?
Expert:  Russell H. replied 5 months ago.

I'm here.

What error do you get when you try to Un-Zip the file yourself?

Customer: replied 5 months ago.
I don't have a problem un zipping it myself. It's a problem when I send it to others by e-mail.
Customer: replied 5 months ago.
How do I download word?
Expert:  Russell H. replied 5 months ago.

Can you un-zip the file yourself, on your own computer?

Customer: replied 5 months ago.
No I need help
Expert:  Russell H. replied 5 months ago.

OK... have I answered the question about the zip file?

Do you need help with a different question, about downloading MS Word?

Customer: replied 5 months ago.
No I don't know how to unzip it. You haven't told me anything you continue to ask me questions
Expert:  Russell H. replied 5 months ago.

OK. I see. Is your computer a Windows PC? or an Apple computer?

Windows PCs of recent make have the ability to open / decompress a folder or file that is Zip compressed, by simply double-clicking on it. If yours isn't Windows XP or earlier, and is a Windows PC, something is wrong with the file.

Check that the file is not a password-protected file, by checking its full file name, to make sure it is in this form:

filename.ZIP

rather than

filename.secure.zip

or the like.

Customer: replied 5 months ago.
I have an IMac
Expert:  Russell H. replied 5 months ago.

Then I'm not sure what the problem is, but I suggest that you might have a problem with Pages, with the ZIP-producing part of it.

If you can re-install Pages, that might help with the problem.

Customer: replied 5 months ago.
I paid you to tell me you didn't know?
Expert:  Russell H. replied 5 months ago.

I am sorry if it seemed that way. But I had to ask all those questions, to try to figure out what was wrong.

Try reinstalling Pages, if you can without losing license to that software. It might just be just what the problem needs, if Pages is slightly corrupt or defective.