Hi there and welcome
It appears Jess is not online at the moment. Would you like to wait for him, or work with me on this?
Please let me know
So to confirm, desktop icons now take 45 minutes to open and Norton is giving these errors correct?
And which version of windows are you using?
It is an additional charge if you wish for me to connect.
Can you please reply on the other questions I had?
I have repeated them again below
to confirm, desktop icons now take 45 minutes to open and Norton is giving these errors correct?
Can you please press the windows key + X and click on command prompt (admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me please how it now operates.
yes, you need to press the windows key + X and click on command prompt (admin)
As we discussed, there is a charge to connect. It is no problem if you do not wish for this but please carry out the instructions I gave
I have decided to opt out of working with you further on this.
You do not need to do anything, you will be contacted when a new expert takes over your case.
Do you still need help with this problem?