Hi, and thank you for asking your question.
Just to clarify, does Firefox stop responding when you open it up now?
May I connect with you remotely to troubleshoot the issue now?
Please reply back using the box below; thank you.
Hmm, okay. May we set up a quick remote session now, so that I can check the issue here?
You seem to have gone offline now; since I have go off shortly as well, let me open up your question to our other experts who can assist further. Thank you.
I am aware of the issue. May I connect remotely and fix this?