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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I have Photoshop Elements 14, so I have an Adobe ID. I now

Customer Question

I have Photoshop Elements 14, so I have an Adobe ID. I now want to buy Photoshop Creative Cloud ($19.99 per month option), but when I try to buy it, it takes me to a "create password" page and then rejects me because I already have a password. How does someone with an existing Adobe ID and password ***** Photoshop CC?
Submitted: 4 months ago.
Category: Software
Expert:  Mr.Med replied 4 months ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

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