Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Sounds like you made a smart move, that was a banner trying to trick you into clicking it, and then probably getting viruses.
Are you sure its acting up and you aren't just thinking it maybe because of the possibility of a virus? Have you shut it down and powered it back up?
for some reason your payment failed......this happens at times, please call Customer Service and they will help you get it processed.