How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am trying to download an update & when I type in my

Customer Question

I am trying to download an update & when I type in my password, it is not accepted.
How do I change my password ***** update it?
Submitted: 11 months ago.
Category: Software
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what type of update you are trying to download?

Are you using a Mac or Windows computer?

Customer: replied 11 months ago.
I do not know what type. It was a pop up on my screen when I turned on my computer this AM
Customer: replied 11 months ago.
I am using a Mac - it is a new computer and the update said I had to update Adobe so it would work on this new computer
Expert:  Byron replied 11 months ago.

I understand. I'll send your question over to the Mac experts. You'll receive an email notification when one responds. Thank you.

Expert:  Byron replied 11 months ago.

One more question: when you first set up the Mac you should have been asked to create an administrator password.

Have you tried using that to install the update?

Expert:  Byron replied 11 months ago.

Please see this from Apple: https://support.apple.com/en-us/HT201760

Customer: replied 11 months ago.
Never mind. I figured it out myself. Please cancel my request and delete all charges from my Visa. I've been fussing with this problem all AM. Tried calling and then was put on this email chat. I am very dissatisfied. Sorry fellas. Just cancel all charges.

Related Software Questions