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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I was communicating with Lokesh Guruswamy who was helping me

Customer Question

I was communicating with Lokesh Guruswamy who was helping me to upgrade from Windows7 to 10. He was in the process of Installing Windows 10 when he was cut off when the Computer closed down and restarted.
The Installation got as far as Copying Files (4%) when there was a click and the Computer went off. i restarted it by pressing the button and a message came on "Loading Files". Another message came on "Attempting to recover Files". Then "Restoring previous version of Windows".
Then another Message "WE couldn't install Windows 10. OxC1900101-)x2000C.
Failed in SAFE_OS phase with an error during APPLY_IMAGE operation"
I have been this far a few times but thesame thing happens. How can I get Windows 10 installed? Maurice .
Submitted: 5 months ago.
Category: Software
Expert:  Jess M. replied 5 months ago.

Hi Maurice, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are you still able to use the computer now with the older or original version of your Windows?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess