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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I have two problems. 1. I cannot shut down windows 10 when I

Customer Question

I have two problems.
1. I cannot shut down windows 10 when I put my mouse over the windows icon in the lower left corner.
2. My picture image with all of my icon that normally comes up next to my shut down has disappeared.
Please assist.
Thanks,
Walter
Submitted: 5 months ago.
Category: Software
Expert:  Eric Ewing replied 5 months ago.

Hi Walter! My name is ***** ***** I am an independent technology expert who's been paired with you through JustAnswer.com. It is my pleasure to assist you today.

Can you tell me whether your computer previously worked correctly? ...or have the problems been present from the get-go? Please do let me know, as it will change how we go about troubleshooting this issue.

Hope to hear from you soon!