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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 574
Experience:  Computer Software Support specialist for more that 10 years
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My Virus and Spyware Protection is not working

Customer Question

My Virus and Spyware Protection is not working
Submitted: 10 months ago.
Category: Software
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?

Can I remotely access your computer so that I can directly check and fix the issues while you watch?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 10 months ago.
I have Windows 7 yes you can get access to my computer
Expert:  Jess M. replied 10 months ago.

Hi Rian,

Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.